Customer Issue: Ms. Watson picked out her new garage door opener, but felt it would be best to have experts install it.
Our Solution: The LiftMaster 8500W model garage door opener had what Ms. Watson wanted, namely that it would mount on the wall. This ensured her tall truck would have no risk of scraping it when pulling in and out. We assembled the opener and installed it onto the wall, connecting it to the power as well as the door itself. Our team thoroughly ensured that all the components worked correctly.
Garage Door Spring Replacement
Customer Issue: The customer’s springs were getting noisier and more crooked looking, and needed replacement soon.
Our Solution: Replacing springs before they break is always easier than the alternative. With the door locked in place, our group released the remaining tension gradually, unhooked the extension cables from the pullies, and removed the springs. They then cleaned and oiled the cables before installing the new set.
Customer Issue: Mr. Dengar took a chance and used his garage door repeatedly even though he knew his cables were in bad shape. One of his lift cables snapped not long afterward.
Our Solution: With the opener unplugged, the spring tension released, and the door locked in position, our team unspooled both cables off their drums and replaced them with newer counterparts.
Garage Door Troubleshooting
Customer Issue: Door opened by itself.
Our Solution: The customer had returned home to discover that his door had opened for some reason without anyone commanding it to do so. We checked the remote and the wall switch to see if they've been tempered with, but found no evidence of a problem. While examining the internal parts of the opener, we found some fried wiring that the customer said could have been caused by a recent power outage. We replaced the wires and tested the door several times. The problem hasn't returned since.
Customer Issue: Motor gear and trolley carriage broke.
Our Solution: When it rains, it pours. This customer didn't just have one mechanical issue, he had two. We managed to replace both damaged components with new ones, and then tested the door to ensure the issue was truly resolved.
Customer Issue: Very noisy rollers.
Our Solution: We had to open and close the door a few times in order to witness the problem ourselves. It was, indeed, very unpleasant. What was more serious was that this issue suggested a more serious problem down the line, so we quickly replaced all the worn rollers that were causing the noise in order to avoid the future breakdown.