The door stopped moving when Mr. Bittner tried to use it, and it was stuck on one side of the tracks.
The tracks on your garage door are there to keep the whole system in place. If they get at all damaged or obstructed, it can mean that everything stops working. This had happened to the right side of Mr. Bittner’s door tracks. It had simply become corroded, making it hard for the rollers to get through smoothly. We took all the measurements we needed to source a replacement track for the customer, though we didn’t need to replace both sides as the left track was in good shape. We swapped out the track, applied lubricant to the moving surfaces, and made sure the system worked properly again.
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* $29 service call - deducted from the service
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