The garage door made a noise and slammed down, but the spring didn’t seem to be broken.
If your garage door slams shut after you hear a loud noise, it’s a pretty safe bet that the springs have broken. In this case, the spring was fine. It was the cables that had snapped, with one actually breaking and the other one not far behind. We swapped both of the cables out for new ones, looping them into the drums and correctly setting the length to make sure they worked perfectly.
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* $29 service call - deducted from the service
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