Door opened by itself.
The customer had returned home to discover that his door had opened for some reason without anyone commanding it to do so. We checked the remote and the wall switch to see if they've been tempered with, but found no evidence of a problem. While examining the internal parts of the opener, we found some fried wiring that the customer said could have been caused by a recent power outage. We replaced the wires and tested the door several times. The problem hasn't returned since.
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* $29 service call - deducted from the service
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