Garage Door Spring Replacement
Customer Issue: Ms. Mustang caught her springs just as they began to weaken, and remembered their service life was about to end. She called us and ordered a new pair of torsion springs, plus installation service.
Our Solution: It is always a relief when one of our customers remembers to change their springs before they break. We loosened the torsion caps slowly, letting the tension work itself out of both springs. With both springs relaxed, we removed them and cleaned the spindles. Then, we installed the new springs for testing.
Opener Remote Control Failed
Customer Issue: The garage door opener’s remote caused constant, random commands whenever it was in range and powered up.
Our Solution: Our customer picked out a new Craftsman 3 Function garage door opener remote control handset after our team determined that replacing the wiring on the old one would cost more. Installation and programming went smoothly, and the new remote does the same work with less complexity.
Garage Door Off Track
Customer Issue: A broken roller spindle caused the customer’s door to come off the track.
Our Solution: After making sure the opener was disconnected, we fished the broken roller out of the track before screwing a new one in its place and repairing the track damage. We checked the rollers on the other side too, and gave the both sets some lubrication to ensure their smooth and silent movement.
Broken Spring Replacement
Customer Issue: After hearing a loud bang coming from inside his garage, and discovering the door won't open, Mr. Barnett called us for help.
Our Solution: We inspected the door and quickly noticed one of the torsion springs broke. We than disconnected the opener, replaced both springs with a new Clopay torsion set, and tested the door to ensure its safe operation.
Garage Door Installation
Customer Issue: Looking for a new garage door.
Our Solution: Mrs. McMahan wanted to have a new garage door installed as part of her home renovation project. Our technician measured the entrance and offered her several different options, including both modern and classic designs. Mrs. McMahan chose the Heritage model from Amarr’s Traditional line. We installed her new door several days later, and tested the system afterwards to make sure everything was working smoothly and silently.
Customer Issue: Opener not working.
Our Solution: Mr. McGinnis’s opener was 15 years old and wouldn’t work properly any more. We offered to either replace the circuit board, which would temporarily solve the problem, or to replace the entire unit with a newer, more technologically advanced model. Mr. McGinnis chose to have us replace his old opener with a new LiftMaster 8155W model. We installed the new unit and then showed him how to use the special features it offered.